Friday, December 26, 2003

so here's what I wrote:
Dear Jim-
Sorry for the terse response you got from Eft. Your e-mail came in on one of our busiest sales days and things were quite hectic in the shop.
He should have responded that our prices were not up for negotiation, rather than the analogy he wrote about the butcher. Sorry if your feelings were hurt.
Have a good New Years.
-Steve, owner "store name"


But I wrote it, not Steve. Steve had me add the line:
Sorry if your feelings were hurt.

We considered just mailing him the record packaged inside a pound of ground beef, but we don't have his address.

Looks like I ruined someone's Christmas...
Picture this, it's X-Mas eve, one of the busiest shopping days of the year, and this e-mail comes through to the store-
From:Jade
Subject: DONNA LABEL 1356
BOBBY SWANSON
WILL PAY $10.00 PLUS A COUPLE BUCKS FOR SHIPPING.
THANK YOU. JIM
HAPPY HOLIDAYS!!
J****R@MSN.COM

So I look up the record and see we're offering it for $25 without shipping.
So I write:
Jim-
Here is the listing:
7" SWANSON, BOBBY TWISTING AT THE TOP/HELLO THERE LOVER DOLL DONNA 1356 $25.00

Shipping will run $6USA $8international.
You don't go to a butcher shop and say:
"I see you have ground beef for $5 a pound, how about I give you $1.50 for a pound."

Our stuff is MINT- or better.

You have a happy holiday too.
-Eft

Christmas Day @ noon he writes:
I DON'T PAY $5.OO A POUND FOR GROUND BEEF... DO YOU?
YOU MUST HAVE MAD-COW DISEASE!! KEEP YOUR 45, IT WILL STILL BE FOR SALE
FIVE YEARS FROM NOW.
YOU HAVE A NON-INCOME EARNING ASSET IN YOUR WAREHOUSE.
GOOD LUCK AND GOODBYE!!!


I come in today and the boss asks me what I'm thinking and why would I write such a thing (whereas the butcher line is a direct quote from him that he uses in the store and on the phone) and it seems it was "out of character" for me to respond in such a way and that usually I am the "voice of reason" when dealing with people here.
So somehow, I am the asshole in that e-mail transaction, and I have to draft up some sort of apology to this guy.
Had he approached it better, I may have been less blunt, but the truth is, screw him. I'll write something, but figure a way to point out to him that he is still an idiot.
Notice rather than understanding the analogy of negotiations with a butcher, he runs in and says I'm insane to pay $5.00/lb. for beef. Hello??? McFly???
Some people just waste air.

Monday, December 22, 2003

So, I swapped the badly modded PSX for a new one for that guy. Now I can sleep at night.

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